ACTIVITIES

                         

Interview with Miss Nisa, an employee in Flexi Global Logistic Company using Google Meet 

BACKGROUND 

Alya: Since when Flexi has been established? 

Miss Nisa: Since 2014 with name Transferable Logistic, but we change the name to Flexi Global Logistic on 2020. 

Alya: Who is the founder and CEO of the company?

Miss Nisa: The CEO is Khairoslan bin Muhamad. 

Alya: How many workers are they in the company?

Miss Nisa: We have 4 workers which is Madam Nazira who manage acc admin. Next is Johan, an operation supervisor in custom section and lastly Linda and Nisa, managing the office.

Alya: What is the vision and mission of the company?

Miss Nisa: Our company goal is to expand market until our service be known globally.

Alya: What is the platform use by Flexi Company to promote the service?

Miss Nisa: Flexi Company doesn't have any website or other social media to promote the service. We usuallt will directly meet or contact a customer.

INVENTORY AND WAREHOUSE 

 

Fatin: What type of goods does Flexi handle?

Miss Nisa: Flexi handle many kinds of goods. For example, we handle fertilizers, foods, electronic products and goods that is related to the business. Flexi also import and export the goods.

 

Husna: What equipment does Flexi used in handling the goods?

Miss Nisa: Equipment that Flexi use are lorries, forklifts, cranes, 4X4 and others. We usually rent to the transportation company as we do not own it ourselves. Forklift for heavy goods, crane at customs area. Other than that would be, trucks that is used for side loader container. For road we use cars, trucks, lorries and 4X4.

 

Fatin: Where does Flexi store their customers goods?

Miss Nisa: All the goods will be stored in warehouse. Flexi does not own a warehouse so, we usually just rent a warehouse as a third party for the customers. But if the customers have their own warehouse, then the goods will be kept at their own warehouse.

 

 STRATEGIES AND PLANNING 

Fatin: What is short term and long term strategies and planning for Flexi company?

Miss Nisa: Firstly, for Flexi’s long term strategies and planning our company want to expand our market area globally so that Flexi can gain more customers and can compete with international competitors. Next, since Flexi company only available in Johor, so our company is planning to open new branch at other state in Malaysia. We want to make sure many people will recognise Flexi company and use Flexi’s services.

For Flexi’s short term strategies and planning, we want to have our own platform to interact with our customers such as website and Flexi apps. The purpose of the website and the app is to provide excellent services to our customers such as the customers can contact Flexi company easily, can track their goods and know more about Flexi company.

PURCHASING AND ORDER PROCESSING 

Auni: What kind of service that Flexi Company provided to customer?

Miss Nisa: Flexi Company provided service like multi-mode of transport air, ocean and road from Malaysia to neighbour country. We also provided service warehousing, container, lost cargo, clearance and insurance. 

Auni: What is the process of customer buy service from Flexi Company?

Miss Nisa: The first process for the customer to order the service is customer usually will call first to ask if they provide the service. And then customer will email Flexi Company about the service. And then Flexi 's will discuss and come to an agreement with customer. After that then they will provide the services to customer.

Husna: What is the rate price for the services?

Miss Nisa: The service rate using 20 ft container can reach from RM7,000 until RM8,000 while for 40 ft container it can reach until RM12,000. For air freight, the price can be up until RM40,000. To rent a warehouse, they will rent warehouse in customer. The price range is depend on the types of goods and space needed. For example, Flexi rent a warehouse in PTP, the estimate price is RM560 for small space.

Husna: Can Flexi Company provided services that they doesn't offer?

Miss Nisa: Yes, we can provide because we are a 3rd party. For example, if customer doesn't have a lorry to carry goods, they will arrange by renting a lorry for the customer.