If shipping line use by customer have a website, Flexi company will track customer’s goods through the shipping line website. but if the shipping line doesn’t have a website, they will drop email to contact agent to find out where the item is located. they also can track the goods by custom system.
Flexi company choose the best way to improve their communicate with their customer. since they operate, they try many communication strategy to determine which method is the best. The best method of communication that the Flexi company is make a phone call with customer. Customers do not need to take a long time to wait a respond from Flexi company. this is because some customers are impatient to wait for a response to their questions. Flexi company also makes phone calls to inquire about the condition of their customer’s goods that delivered to the destination. so customers will feel that Flexi company is a company that is concerned with customer goods. this way will be able to attract customers to use their services again and they will be a loyal customer to Flexi company. Flexi company believes if they maintain good communication within the customer, can make a good impression on Flexi company.
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